Get to know us

Born in Hamburg, Germany, my original career path took me to the Hotel Atlantic, Kempinski, where I completed a culinary apprenticeship which was then followed by acquiring a degree in Hotel and Restaurant Management at the Conrad N. Hilton College at the University of Houston. Working with Coastal Hotel Group in Chicago, I was mentored through several hospitality positions, from Food and Beverage Cost Control, Purchasing, Accounting to Director of Food and Beverage. Throughout that time, I developed a passion for technology and used my analytical skills to learn as much as I could about hospitality systems and applied that knowledge to any position I held. 

While at the Omni Severin Hotel, Indianapolis, I was recognized by the corporate office and started to work on technology projects at other Omni Hotel properties. When the Omni Berkshire, New York was renovated, and an opening as Systems Manager became available, I was able to transfer to that position and start my path in Information Technology.

Throughout my career, I was responsible for support and development of all Hospitality applications, including PMS, POS, Retail, Parking, Spa, Guest response system and lock system, to name a view. I partnered with hotel leadership in implementing the technology roadmap, participated in openings, conversions, development, creation, and support of systems lab, designed, and communicating technology standards, and being a liaison with Hotel Operations and vendors. Several engagements were with Steven Heselius, as we work great as a team.

Before joining TAPS, I was the VP of IT for the St. Joe Company, which owns and operates hotels, restaurants, commercial and residential real estate, and several other entities in various industries.

I have always been passionate and take ownership of every opportunity involved while keeping a positive attitude finding necessary solutions.

Prior to joining TAPS, I started my carrier in 1986 with various providers, communicating the expectations of brand standards for Marriott, Hilton, Sonesta, Wyndham, Omni, Nobu and other brands. 

Throughout my career I have been responsible for development and processes for Operations, Technical support, Sales Engineering, Surveys and Project Management. All in preparation for the deployment of HSIA, Voicemail, DAS, CCTV, Call Accounting, PBX, POS and On-Premises Cabling. 

I have taken pride in establishing vendor partnerships for installation teams and pairing them with the right projects.

As a resident of NH I enjoy camping, visiting the seacoast of Maine and spending time with my family. 

Favorite saying “Trust but verify.”

Margarita Gonzalez, Project Coordinator is passionate about providing service excellence regardless of the circumstances or situation. She believes you should follow what is meaningful to you, and in a matter of time the secondary things will follow, the title, the role, your dream job.

She began her journey in the Hospitality Industry in 1990 by being part of the opening team of WDW Dolphin Hotel, this experience brought her to the opening team of CityWalk Orlando, and later the Gaylord Palms Resort.  Additionally, she has provided support to multiple restaurant openings across the nation for Hard Rock Café, Ruth’s Chris Steakhouse and Hawkers Asian Street Fare. Her dream is to continue providing service behind the scenes in an industry that brings family and friends together.

Margarita resides in Clermont, FL and in her free time, she is creating memories with her family and friends. Her favorite vacation place is the beach, specially those near her hometown of Fajardo, Puerto Rico. Her favorite saying: “Everything happens for a reason”.

From a young age, Maria has been passionate about two things: technology and innovation. Starting with her time as a Charter Boat Captain, Maria analyzed how the company was run to increase the productivity, efficiency, and customer experience of their charters. She continued fine tuning processes during her time at University of Washington where she completed her PhD. in Chemistry, with a focus in Bioinorganic studies, by creating new processes for managing data collection during the Covid19 pandemic. 

Upon her graduation, Maria went on the hunt for a way to combine her love for process development, innovation, analytics, and technology and joined the team at TAPS to develop and expand the company into Project Management. Through her commitment to client success, Maria has brought a solutions architecture approach to fulfilling clients’ intentions while managing for project design and scope limitations. Now, as the Director of Project Management, Maria is bringing her targeted system design, dedication, and passions to their clients through innovative management and data dashboards, streamlining the client experience.